|
Terms and conditions of bookings.
|
| Paul Tinsley Islas Canarias SL. T/A Mogan Holidays. |
|
|
Arrival and departure
You are welcome to arrive any time after 2 PM.If you are arriving after 10 PM please advise us in advance.
Could you please vacate the property by 10 AM on your day of departure.If this is a problem please advise us,we will do our best to help. |
|
|
Payment and Cancellations
A none refundable deposit of 30% of the holiday cost is required on booking,with the balance due 28 days prior to arrival date.Non - payment of the balance by this date will be taken as cancellation by the client.If you need to cancell your booking please inform us in writing by E mail or Fax at the numbers below.We will be unable to refund your deposit but you are welcome to use it to book an alternative date subject to availability.Payments can be made electronically by credit and debit cards using our secure online booking system.Payments made this way are operated by Pay-Pal and governed by their stringent privacy and security policy.(available to view at their Website:www.paypal.com ) Alternatively you can pay by bank transfer or cheque.Please request payment details for these types of payment.
In the event that we need to cancell your booking for whatever reason we will refund your payments in full,but no additional compensation would be due. |
|
Guests
You must stick to the limit specified as to the number of people occupying the property . |
|
|
Children
Children are very welcome and we prorovide areas for them to enjoy in safety.Parents must supervise their children at all times in the pool areas and ensure they observe all safety rules displayed on site.
|
|
|
Breakages.
We understand that accidents can happen and we wont charge for any breakages that occour during everyday normal use.Please let us know about any breakages so we can replace them in time for the next guests arrival. |
|
|
Cleaning.
Please try and keep the place tidy but dont worry too much about housework as thorough cleaning at the end of your stay is included in the price you pay. |
|
|
Complaints.
Please let us know if there is anything you are not happy with so we can try to put it right straight away.In the event of any complaint we will endevour to attend to you within 24 hours of its receipt and hopefully resolve the situation to your sattisfaction.
- CONTACT DETAILS
- TEL (0034) 649863468
- FAX (0034) 928565219
- E MAIL mail@moganholidays.com
|
